With Ovea, you have the right to change your mind ...
If you are not completely satisfied with your purchase, you can return your item within 7 days* of the delivery date. We will process your return within 48 working hours and create a voucher valid for 15 days in Morocco and 1 month outside Morocco.
RETURNING AN ITEM
You have a right of withdrawal of 7 days to return the product(s) ordered on our site without having to justify the reason (with the exception of special orders outside the catalogue, items made "to measure").
This period starts from the date of delivery of the goods indicated by the postal services. This right is exercised by returning the product(s), only the transport costs related to the return of the product(s) remain at your expense.
Unless we make special mention of it and special cases, requests for exchanges or returns made after this period will be systematically refused.
RETURN PROCEDURE
In order to facilitate the processing of your return, and if you have not already done so, we advise you to contact Ovea customer service by email at info@oveaov.com. Items must be returned new and in their original packaging, accompanied by all the accessories delivered, including labels. Please indicate legibly your name and order number.
After checking the goods (the items must not have been worn except for fitting) and ascertaining that they are in perfect condition for resale.
* Additional delivery costs may be charged to the user if the delivery method chosen was more expensive than the standard delivery method, for returns of orders shipped outside Morocco only the items returned will be subject to a purchase voucher.